Return Policy

Effective Date: November 01, 2025

At Jeewaka Herbal Products, we take pride in producing trusted, high-quality herbal and Ayurvedic wellness items. Our goal is to ensure that every customer receives products in perfect condition. This Return Policy explains when and how customers may request a return, replacement, or refund.

1. Eligibility for Returns

We accept return requests under the following circumstances:

• The product was damaged during delivery.
• You received the wrong item.
• The product supplied is expired or shows quality issues upon arrival.
• Return requests must be submitted within 7 days of receiving the order.

For safety and hygiene reasons, herbal consumables that have been opened, unsealed, or used cannot be returned.

2. Items Not Eligible for Return

We do not accept returns for:

• Opened bottles, sachets, containers, or packages
• Products purchased during discount sales or bundle offers
• Items damaged after delivery due to improper storage or handling
• Free giveaways or promotional items

3. How to Request a Return

To submit a return request:

Email us at support@jeewakaherbals.com or contact our hotline.

Provide your order number, reason for the return, and clear photos of the issue.

Our team will verify the details and guide you through the next steps.

Once approved, we will arrange for product collection or provide a return address depending on your location.

4. Refund Process

After receiving and inspecting the returned item:

• If approved, your refund will be issued within 7–10 working days.
• Refunds will be made through the original payment method.
• Delivery charges are refunded only if the return was due to our error.

5. Replacements

• If a product is eligible for replacement, we will ship a new item at no additional cost.
• If the requested item is out of stock, a refund will be issued instead.

6. Order Cancellation

• Orders can be cancelled only before shipment.
• Once dispatched, cancellations cannot be processed.